Multi-Year Accessibility Plan

Statement of Commitment

Catholic Christian Outreach (CCO) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We are committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.

Past Achievements to Remove and Prevent Barriers

Catholic Christian Outreach strives to meet the needs of its employees and customers living with disabilities and is working to remove and prevent barriers to accessibility. As such, we have already made steps and implemented strategies to ensure we are providing equal accessibility for our employees and customers. Such achievements include developing digital versions of our materials, the development and implementation of accessible customer service policies, implementing training in Accessible Customer Service for all Ontario employees, as well as providing accessible hiring practices by notifying all applicants of our readiness to accommodate applicants with disabilities.

Strategies and Actions

CCO’s Human Resources department will ensure that all Ontario employees continue to receive Integrated Accessibility Standards Regulations training in a timely fashion. Certifications from this training are documented and retained in CCO’s employee personnel files.

Customer Service
CCO is committed to conducting an annual review of its Accessible Customer Service Policy and this Multi-year Accessibility Plan. Over the next three years, CCO will also review its communications across the movement to ensure they meet accessibility standards. This will include proposing and implementing new strategies in order to ensure that we are ready to provide accessible formats of communication upon request, and that those communications are compatible with accessibility technologies.

Information and Communications
Catholic Christian Outreach is committed to meeting the communication needs of persons living with disabilities, and to providing its information and communications in an accessible format upon request.

CCO shall provide customers with the opportunity to provide feedback on the service provided to customers with disabilities. Information about the feedback process will be readily available to all customers and notice of the process will be made available in print form at CCO HQ or by email upon request. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email), will be available upon request.

Customers can submit feedback to:

Catholic Christian Outreach
Staff Care & Corporate HR Manager
501-1400 St Laurent Boulevard
Ottawa, ON K1K 4H4
Phone: (613) 736-1999

CCO is committed to providing equal employment opportunities to persons living with disabilities. We continue to assess our processes to ensure that our hiring and employment practices are accessible, and strive to meet the needs of any person living with disabilities while employed or seeking employment with Catholic Christian Outreach. CCO has a template for creating accommodation plans, and, over the coming years will be further developing written standards for the process of forming such plans.

Accessibility Policies

See CCO’s Accessible Customer Service policy for more information.

For more information:

For more information on this accessibility plan, please contact:
CCO Human Resources Department

Annual Report – 2022

Catholic Christian Outreach (CCO) has established a multi-year accessibility plan to prevent and remove barriers to accessibility and to meet requirements under the Accessibility for Ontarians with Disabilities Act and the Integrated Accessibility Standards.

This Annual Status Report details the required annual update for 2021-22 on the progress of measures taken to improve accessibility. The purpose of this report is to track our organization’s progress and make the public aware of our initiatives.

This report is available online at To request an alternate format of this annual status report, please contact:

Eric Filion
Staff Care & Corporate HR Manager
(709) 986-3480

Accessibility Accomplishments

  • Wrote and began implementation of multi-year accessibility plan¹

Employment Accomplishments

  • Updated all job postings to include notice welcoming applicants with disabilities and CCO’s commitment to accommodate for any such disabilities during all stages of the hiring process
  • Reviewed and updated CCO’s process for documenting accommodation plans ensuring that such process involves the person with disabilities

Customer Service Accomplishments

  • Reviewed and updated CCO’s Customer Service Policies, including the process for feedback in accessible formats
  • All new employees completed required AODA training

Next Steps

  • Review websites and other internal/external documents in relation to accessibility standards
  • Plan for updating of websites and other internal/external documents, as needed



¹ 2021 was the first time that CCO was required to have a multi-year implementation plan, since the number of employees crossed the threshold during the reporting cycle.